Internal Support Starts Here.
Request access, manage services, and find internal resources in one place.
Naviam Internal Support
Knowledge Base
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About This Portal
Your central hub for internal support requests and services.
WHAT IT IS
Your Internal Support Portal
The Naviam Internal Support portal provides one place to submit, manage, and track requests for internal support.
Use the portal to report an issue, ask a question, or submit another type of internal service request. Each request is recorded as a ticket and assigned to the appropriate fulfilment team, allowing its progress and updates to be managed in one place.
- Centralized Requests — submit and manage internal support requests through one portal.
- Service Catalog — browse available services by department or system.
- Request Tracking — view the current status, comments, and updates for your tickets.
SERVICES
What Services Are Available?
Support by Department
Submit requests to internal departments, including IT, the People Team, Finance, and Corporate Systems.
Support by System
Report issues or request support for internal systems and applications, including Azure DevOps, Salesforce, SharePoint, and Zendesk.
Featured Services
Quickly access commonly used or highlighted internal services.
HOW IT WORKS
How Do Requests Work?
1
Submit a Request
Select Services from the top navigation and choose the service that best matches your request. Complete the required information and submit the form.
2
Track Your Requests
Select My Requests to access the requests area. This contains three sections:
My requests — Shows your active tickets. You can open a ticket to view its status, read updates, add comments, and upload supporting files.
Requests History — Shows all tickets you have raised that are now closed.
Tickets I'm associated with — Shows tickets where you have been added as either a follower or a CC. You can open the ticket, view updates, and add comments to continue the conversation.
3
Receive Updates
The assigned fulfilment team will review and work on your request. You will receive email notifications when comments are added, the status changes, or further information is required. You can reply directly to the notification email or open the ticket from My Requests to provide additional information.
4
Complete the Request
When the work has been completed, you will receive an update asking you to confirm the outcome. Follow the instructions provided in the ticket. Once the request is confirmed as complete, the ticket will be closed and moved to Requests History.
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